Help & FAQ
Questions, answered.
Everything you need to know about IMAGICS. Can't find your answer? Write to us from the contact page.
Product
What can IMAGICS read?
Labels, slips, delivery notes and forms that carry names, companies, addresses, cities, phone numbers, senders, reference numbers and dates. Printed or handwritten, photographed at any angle. Barcodes are decoded separately so reference numbers come out exact.
How do we know the data is right?
Every field comes back with a confidence score. Anything below the bar is flagged and sent to the review queue, where your team checks it next to the photo, fixes it if needed and approves it before it reaches your export.
Can we tell the AI about our own documents?
Yes. Each company has its own reading instructions, for example where the reference number usually sits or how your cities are written. IMAGICS applies them to every photo you send.
Can managers see what the team is doing?
Yes. The dashboard shows images read today and per day, how many need checking, credits left and used, and how many photos each field staff member sent since midnight.
Do we need to install anything?
No. IMAGICS runs in any modern browser. Field staff can add the Field Camera app to their phone's home screen in two taps, with no app store. Photos taken without signal wait on the phone and send themselves when the connection is back.
Can it send data straight to our software?
Download CSV or Excel with exactly the columns your software imports, in your order. For a direct connection, we set up API access and webhooks for your account: send images, get structured JSON, and receive a signed callback when a batch is done.
Getting started
How do we get started?
Book a demo. We show IMAGICS reading your own photos, then create your company account, set up your export columns and reading instructions, and add your team. You do not need anyone technical on your side.
Is there a fee per user?
No. Add your office team and as many field staff as you need. Field staff only see the camera; managers see the dashboard, review queue and exports.
Billing
What is a credit?
One credit reads one image. If a photo has nothing readable on it, the credit goes back to your balance automatically (up to 50 a day per account). Sending an image you already sent is free: you get the earlier result again.
Do credits expire?
Credits stay valid for 12 months from purchase. Buy another pack whenever you need; balances add up.
How do we pay?
Choose a pack in the app or tell our team which one you want. We send an invoice, confirm your payment and add the credits to your account. Card payments are coming soon.
We process a very large volume. Can we get a custom deal?
Yes. From 500,000 images a month we offer volume pricing, custom fields and an uptime agreement. Write to sales@imagics.cloud or use the contact form.
Security
Who can see our images and data?
Only members of your company account, according to their role. Each company's data is kept separate from every other company's. See our Security page for details.
Still have
a question?
Our team answers by email. Or book a demo and ask us live.